Privacy Statement

We recognize the importance of your data privacy rights and the adherence to the principles of transparency, legitimate purpose and proportionality. We would like to inform you in this policy how and why we use, collect and disclose your personal information in accordance with the Philippine Data Privacy Act of 2012.

Personal information, under the Data Privacy Act, refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

Any information you provide to us indicates your express consent to our Privacy Policy.

Personal Information Collection

As part of our interactions or dealings with you, we may collect your personal information including, but not limited to:

• Your name, date of birth, nationality, gender, civil status, residence, mailing, and office address, e-mail address, employment information, contact numbers, communication with us, visual recordings, proof of identification or any other information you supplied to us online or offline;
• Information about your visit and use of our website and digital platforms, including but not limited to, your social media profile information, your browsing behavior within and throughout our digital assets, your IP address, and session lengths which are collected by our website analytics and cookies that we may place on your computer. You may disable the use of cookies on your browser at any time;
•  Your social media behavior when you tag or mention us on your social media accounts.
• When you provide us information on behalf of another person (e.g., your spouse, children, dependent, and/or parents), you attest that you have obtained his/her consent to allow us to collect, disclose and process such information. You are responsible in making sure that all personal data you submit to us are accurate, complete and up-to-date.

Ways of Collection

• We may collect and store your personal information in different ways:
• When you submit information through manual forms, and online forms on our website or other digital platforms;
• When you interact with us through e-mail, phone, chat, offline or online messaging services, or face-to-face meetings;
• When you use or interact with our website or other digital platforms;
• When you provide personal information in relation to your queries, requests, or concerns;
• When you avail our real estate service;
• When you reply to our advertisements or other promotional activities;
• When you are referred to us by third-parties or business partners;
• When you submit your personal information to us for any other real estate-related reason

Use and Disclosure

We use your personal information for the following purposes:

• Provide you details about the property or real estate service you inquired;
• Enhance your customer experience by servicing you based on your preference and needs;
• Communicate updates, and respond to your inquiries or concerns;
• Fulfill our contractual obligations to you;
• To comply with the requirements of the law, legal obligations, legitimate interests or for the establishment, exercise or defense of legal claims;
• Process information for historical, or research purposes in which identification shall be anonymized

We may also disclose your personal information to the following as reasonably necessary to:

• Our business partners, agents, or service providers in relation to our services to you;
• Persons to whom we are required to make disclosure under applicable laws and regulations;
• Professional advisers such as lawyers, or other regulatory consultants for the establishment, exercise or defense of legal claims

Storage and Protection of your Personal Information

To maintain the integrity and confidentiality of your personal information, only authorized personnel has access to these data. We use secure cloud services, firewalls, encryptions, two-factor authentications, and other latest security tools.

Retention and Disposal

We will retain your electronic or hard copy documents containing your personal data:

• For five (5) years from the date of your first interaction with us;
• To the extent required by or pursuant to our contract or for legitimate purpose;
• If we believe documents or information are relevant to prospective or ongoing legal proceedings for the establishment, exercise or defense of legal claims within the retention period

After therein, we shall dispose your personal information in a secure manner offline through shredding and online through permanent deletion of all information.

Access, Correction and Withdrawal of Consent

You have to the right to ask a copy of any personal information we hold about you, and to ask for the information to be corrected, updated or erased. You may also send us a request to withdraw your consent set in this policy. You may reach us on one of our contact information listed on our website, or other digital platforms, and contact details. E-mail at dpo@karlhenson.com.

Cookies and Related Technologies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We may use your browsing behavior to develop promotional offers or services that we feel are beneficial to you.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

User Responsibility

While we employ all necessary precautions to safeguard your information, we cannot warrant 100% cyber security. We encourage you to update your browser to the latest versions for your safety and security, always check the legitimacy of the URL (Uniform Resource Locator) you are on, use anti-virus protection and firewall to prevent malware and other privacy threats.

Third-party Websites

Our website may contain hyperlinks which may direct you towards a different website. We advise you to review their privacy policy when you are directed to their website. We have no control, and are not responsible for other website’s or the third party’s privacy policy.

Your Rights under the Data Privacy Act

• You have the right to be informed of the collection, or processing of your personal data, the purpose of the processing, among others. Thus, you are required to read this Privacy Policy before giving your consent. If you have questions or clarifications, you may reach our Data Protection Officer at dpo@karlhenson.com;
• You have the right to reasonably access your personal data. You may also ask us a written description of the kind of information we hold about you and its purpose;
• You can exercise your right to object if the personal data processing involved is based on consent or on legitimate interest. When you object or withhold your consent, we should no longer process the personal data, unless the processing is pursuant to a subppoena, for obvious purposes (contract, employer-employee relationship, etc.) or a result of a legal obligation;
• Under the law, you have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data. You can exercise this right upon discovery and substantial proof;
• You have the right to dispute and have corrected any inaccuracy or error in the data we hold about you. We should act on it immediately and accordingly, unless the request is vexatious or unreasonable;
• You have the right to data portability which allows you to obtain and electronically move, copy or transfer your data in a secure manner, for further use. It enables the free flow of your personal information across the internet and organizations, according to your preference;
• You have the right to be indemnified if you incur any damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data;

Policy Updates

We may periodically amend the privacy policy to update and adapt to the new laws and regulations affecting the Data Privacy Act, including any change or improvement we establish to secure your personal information. Any changes will be posted on the same Privacy Policy page on our website. For any feedback, please reach us at dpo@karlhenson.com or our other contact details listed on our digital platforms.